Refund policy

At Our Little Grove, each order is prepared with care. Because many of our products are handmade personal-care or home-fragrance items, our return policy is designed with product safety, hygiene, and the handmade nature of our products in mind.

Final Sale Items

Due to the personal-care and hygienic nature of our products, the following items are generally considered final sale and are not eligible for return or exchange:

Handmade soaps
Lip balms
Lip scrubs
Sugar scrubs
Body-care products
Bath products
Opened or used wax melts
Candles that have been burned or used
Other opened or used personal-care products
Custom or personalized products, except where an item arrives damaged, defective, or incorrect

Please review product descriptions, ingredient information, sizes, fragrance descriptions, and other product details carefully before completing your purchase.

Fragrance preference is subjective. A product generally will not qualify for a refund or exchange solely because a customer does not personally prefer the fragrance.

Home Décor

Unused home décor products, including eligible wall-mounted propagation pieces and similar décor, may be considered for return on a case-by-case basis.

To be considered for a return, the item must generally be unused and in its original condition unless it arrived damaged or defective.

Please contact Our Little Grove before returning any item. Returns sent without prior communication may not be accepted.

Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your name
Your order number
A description of the problem
Clear photographs of the damaged product
Photographs of the shipping packaging when applicable

Depending on the circumstances, we may offer an appropriate resolution such as:

A replacement
Store credit
A partial refund
A refund for the affected item

The appropriate resolution will depend on the individual circumstances, product availability, and the nature of the damage.

Please do not discard damaged products or packaging until we have had an opportunity to review the issue, as photographs or additional information may be needed.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us and provide your order number and a photograph of the item received.

We will work with you to correct the mistake.

Handmade Variations

Our Little Grove products are handmade or hand-finished in small batches.

Natural variations may occur in:

Color
Shape
Swirl patterns
Texture
Botanical placement
Decorative tops
Fragrance appearance
Wax appearance
Label placement
Minor size or weight differences

These variations are part of the handmade nature of our products and are not normally considered defects.

Product photographs are intended to represent the general appearance of an item. Because each batch is handmade, the product you receive may not look completely identical to the item shown in photographs.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be canceled once processing or production has begun.

Custom, personalized, or made-to-order products may not be eligible for cancellation once work has started or materials have been purchased specifically for the order.